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Vivint suggested that I email them all documents to their email address: . I did what they suggested but when we called again, they did not receive it. By this time we were staying in a motel that we are still currently staying in, slowly transitioning to base housing. Upset and frustrated, we called and spoke w/ Vivint Rep Justin who worked in Account Resolutions. While on the phone w/ Justin, my wife emailed all documents to him. Within a minute, Justin received it. Just like Justin, Paul did the same thing. Paul stated to me that he was going to personally “hand carry” our paperwork to approving authority and that he was going to contact us once that happens. No calls, no emails, nothing. I called again the following night and spoke w/ Jared Morris. He was giving me the same story and I wasn’t having it.
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Because of this issue, you have to ensure you are getting guards who are responsible and capable of performing the work you need them to do. To start with, Frontpoint is the only home security system that is 100% wireless and 100% cellular. Why is this important?In a traditional, landline home security system, burglars can disable the system simply by snipping phone lines or cutting cable wires, which renders the home security system powerless. Instead, wireless cellular systems are a safer and more reliable alternative. With Frontpoint,you'renot required to have a landline phone, an internet connection, or any phone at all. The alarms from the Frontpoint control panel reach their monitoring center over a secure cellular network.